There is plenty of activity and transformation underway in Latin America that makes it an interesting prospect for businesses looking to expand globally, with the continent well positioned to deliver a range of opportunities for many years to come.
There’s a growing need for new technologies, an ambitious and growing middle class, and ample infrastructure requirements, to name but a few. Whatever your goals, with a network of established agencies providing expert insight and local knowledge, we’re perfectly positioned to support your efforts.
Latin American Members
Yes. We have over 100 partner agencies across 6 continents. Every one of those agencies is a carefully vetted local expert and a shareholder in the Radius Travel business.
How do you ensure consistency across your global network?
Through rigorous vetting, demanding SLAs and deep relationships with our members. Agencies join Radius through a six-step process that ends with board-level approval. Once they join us, they go through an eight-week implementation program that includes data certification and training on our sales, account management and operations processes. Finally, they become shareholders with a vested interest in the reputation and growth of the business. As well as working to the same standards, we’re all working towards the same goal.
What’s your approach to global account management?
We believe account management should be consultative and analytical. Radius global account managers (GAMs) don’t just act as day-to-day contacts. They also proactively monitor client programs for savings opportunities and service issues, consolidating data and feedback from each country. At local level, local account managers work closely with GAMs during the implementation process, and are responsible for adherence to service requirements. Our GAMs are also supported by global analysis specialists, who provide market-leading consultancy on all aspects of a client’s business travel and travel expenditure.